Help & FAQ
Everything you need to know about Family Edition. How it works, member roles, plans, and common questions.
How it works
Start a family
Create a private space and invite the people you love. Grandparents, parents, cousins. Each family is fully private and only visible to invited members.
Share your moments
Any family member can share photos with personal messages to the family wall. Everyone contributes their own moments throughout the period.
It arrives in the mail
Every 4 weeks, all the moments are compiled into a printed edition and physically mailed to your recipient. One edition, one recipient per family.
Member roles
Family owner
The person who created the family, or whoever they handed it to. Full control: change the plan, manage the family fund and the card on file, add or remove anyone, transfer ownership, and delete the family. The owner cannot leave the family without transferring ownership first.
Admin
Can invite new members, remove members, and manage the recipient address. Cannot change the plan or access family fund settings.
Member
Can share moments and view the wall. Cannot invite others, change settings, or manage the mailing address.
Plans & pricing
Compact
Up to 10 moments
$7.90 / 4 weeks + sales tax
A 5.5×8.5" newspaper mailed every 4 weeks, printed on high-quality paper.
You are charged once per edition, every 4 weeks, only when an edition is printed. The cost is deducted from the family fund. Any member can top it up from the app menu.